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  Terms & Conditions

Whilst we don't like to issue terms & conditions we feel that we need to so that everybody knows where they stand.
Not only does it protect our business these terms make sure that everybody is treated fairly by us. We have kept the terms as simple as possible, and we ask that you respect and follow them as we do.

By booking our services you "the customer" accept our terms and conditions of trading.

Payments:
All invoices must be paid promptly, within 14 days for domestic and 28 for commercial/contract.
Failing this we have the right to temporarily suspend any future cleans until the payment has been brought up to date.
For your convenience we attempt to collect any monies owed after the job is complete. However it is still your responsibility to make sure any payment reaches us on time. If you are planning to go away for a extended period of time please let us know before you go. This will save any misunderstanding on our part.
If payment is overdue by 30 days or more we will permanently suspend our services supplied to you. We will also recover the debt via our collection agency for monies owed to us, plus 2 % interest per month for the total balance due thereafter. You will also be required to pay for the collection and court fees.

Cancellations:
You have the right to cancel our service provided to you at anytime. However we ask that if you decide to cancel we require at least 14 days notice from you.

Access:
We must have access to the rear of the property, i.e. all gates must be unlocked unless other methods of entry have been agreed. If you would like us to contact you the night before we will, but 25% will be charged if we then cannot gain access to any part of the property.

Health & Safety:
Safety is of paramount importance to us, we request that small children and pets be enclosed in the safety of the house for the duration of the clean.

We always work within the current Health & Safety legislation, but if we deem any conditions unfit or hazardous then work will not continue until conditions are improved.

Pricing:
Any future price increases will be at our discretion, but you will be notified in writing beforehand. If your requirements change, i.e. adding additional windows to the property or changing the cleaning frequency, a new quotation may be required.

Guarantee:
If you are not completely satisfied with any work carried out or if it is raining when we clean your windows and they do not dry satisfactorily once the rain has stopped, we will return to re-clean the effected window/s. To take advantage of this service you must inform us within 24 hours of the initial clean.

Miscellaneous:
Physical or verbal abuse will not be tolerated against any of our staff or customers. If you have a complaint against a member of staff please contact us immediately and we will look into the matter accordingly.

We reserve the right to change our Terms & Conditions without notice.
 

           

 

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PureClean Services 2008