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  Q. How often will you call to clean my windows?
A. Whilst we will stick to the agreed schedule with you, normally every 4 weeks or 8weeks we will not necessarily call on the same day each month. There are too many factors affecting this - weekends, extreme weather, holidays and unforeseen disruptions to scheduling.

Q. How will you know when I have called?
A. If you are out when we call we will leave a card stating that 'Your windows have been cleaned today', together with a stamped addressed envelope for you to return with your payment.

Q. How do you ask for payment?
A. Please pay us when we clean your windows if you are in at the time. We accept payment in cash, by cheque, all major credit & debit cards via PayPal and bank transfers. If you are not in then just send your payment to us in your preferred way. We ask for payment to be made within 14 days for domestic customers and in accordance with individual agreements for commercial customers. If you are going to be away then let us know that your payment will be late. If any problems are likely then just let us know. If payment still has not been made after 2 cleans have been performed then we reserve the right to suspend the services until arrears have been paid in full.

Q. How much do you charge?
A. Each house or premises is different. The cost for cleaning your windows will be dependant on a number of factors including the number of windows, difficulty of access, hard to reach windows, type of windows and state of repair.

Q. How often will you review your prices?
A. Our price will be reviewed annually in line with inflation, fuel cost rises and insurance premium increases.

 Q. What happens when it rains?
A. We will continue cleaning in light rain in order to provide you with a regular and reliable service. If it is raining heavily or very windy then we will not clean for health and safety reasons.

Q. Why do you clean in the rain?
A. Windows are made dirty by airborne particles such as road and industrial pollution, farm activity, dust, pollen, bird and insect excrement and any number of other microscopic particles. Rain does not make windows dirty being almost as pure as the water we use in our water-fed pole systems, therefore cleaning in the rain has no adverse effect whatsoever on the quality of the clean we deliver, and thus we still work in the rain.

Q. What happens if I am not happy with the way you have cleaned my windows?
A. We will, in all cases, come back free of charge to fix the problem. This guarantee is conditional on any request being made within 24 hours of our visit.

Q. I have an existing window cleaner but recently he has stopped coming. How reliable are you?
A. We aim to be 100% reliable – it’s a founding principle of our business. We recognise there is nothing more frustrating than expecting a regular service and not getting one.

Q. I have heard that window cleaners are moving on to new methods of cleaning windows using water-fed poles and pure water. What cleaning methods do you use?
A. We predominantly use water-fed poles, quickly becoming the industry standard for responsible, professional window cleaners, however we also use traditional cleaning techniques where the job requires it. Please see our page on “Water-Fed Poles and Pure Water Window Cleaning
” on this website for further information.

Q. I live in a 3-storey town house and I have one window above a conservatory which my current window cleaner cannot reach. How do you reach such difficult to access windows?
A. Using a water-fed extendable pole we can usually reach previously dangerous and/or difficult aspects of your property including sky-lights and Velux windows. Some windows may only be accessed properly from a ladder which we will still do, using appropriate ladder stability devices, however, we always keep health and safety requirements in mind and will not work in dangerous situations.

Q. Apart from window cleaning, what other services do you offer?
A. We offer conservatory valets, soffit and fascia cleans and gutter cleans. We also clean the insides of your windows if requested by prior appointment.



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