Q. How often will you call to clean my windows?
A. Whilst we will stick to the agreed schedule with you,
normally every 4 weeks or 8weeks we will not necessarily
call on the same day each month. There are too many factors
affecting this - weekends, extreme weather, holidays and
unforeseen disruptions to scheduling.
Q. How will you know when I have called?
A. If you are out when we call we will leave a card stating
that 'Your windows have been cleaned today', together with a
stamped addressed envelope for you to return with your
payment.
Q. How do you ask for payment?
A. Please pay us when we clean your windows if you are in at
the time. We accept payment in cash, by cheque, all major
credit & debit cards via PayPal and bank transfers. If you
are not in then just send your payment to us in your
preferred way. We ask for payment to be made within 14 days for
domestic customers and in accordance with individual
agreements for commercial customers. If you are going to be
away then let us know that your payment will be late. If any
problems are likely then just let us know. If payment still
has not been made after 2 cleans have been performed then we
reserve the right to suspend the services until arrears have
been paid in full.
Q. How much do you charge?
A. Each house or premises is different. The cost for
cleaning your windows will be dependant on a number of
factors including the number of windows, difficulty of
access, hard to reach windows, type of windows and state of
repair.
Q. How often will you review your prices?
A. Our price will be reviewed annually in line with
inflation, fuel cost rises and insurance premium increases.
Q. What happens when it rains?
A. We will continue cleaning in light rain in order to
provide you with a regular and reliable service. If it is
raining heavily or very windy then we will not clean for
health and safety reasons.
Q. Why do you clean in the rain?
A. Windows are made dirty by airborne particles such as road
and industrial pollution, farm activity, dust, pollen, bird
and insect excrement and any number of other microscopic
particles. Rain does not make windows dirty being almost as
pure as the water we use in our water-fed pole systems,
therefore cleaning in the rain has no adverse effect
whatsoever on the quality of the clean we deliver, and thus
we still work in the rain.
Q. What happens if I am not happy with the way you have
cleaned my windows?
A. We will, in all cases, come back free of charge to fix
the problem. This guarantee is conditional on any request
being made within 24 hours of our visit.
Q. I have an existing window cleaner but recently he has
stopped coming. How reliable are you?
A. We aim to be 100% reliable its a founding principle of
our business. We recognise there is nothing more frustrating
than expecting a regular service and not getting one.
Q. I have heard that window cleaners are moving on to new
methods of cleaning windows using water-fed poles and pure
water. What cleaning methods do you use?
A. We predominantly use water-fed poles, quickly becoming
the industry standard for responsible, professional window
cleaners, however we also use traditional cleaning
techniques where the job requires it. Please see our page on
Water-Fed
Poles and Pure Water Window Cleaning
on this website for further information.
Q. I live in a 3-storey town house and I have one window
above a conservatory which my current window cleaner cannot
reach. How do you reach such difficult to access windows?
A. Using a water-fed extendable pole we can usually reach
previously dangerous and/or difficult aspects of your
property including sky-lights and Velux windows. Some
windows may only be accessed properly from a ladder which we
will still do, using appropriate ladder stability devices,
however, we always keep health and safety requirements in
mind and will not work in dangerous situations.
Q. Apart from window cleaning, what other services do you
offer?
A. We offer conservatory valets, soffit and fascia cleans
and gutter cleans. We also clean the insides of your windows
if requested by prior appointment.
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